Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: Jul 2024

1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. Product Questions

Why is TryTallow a cut above the rest?

Simple: We're all about keeping it real. Our products are born and raised in the heart of America, just like our cows. We're talking grass-fed, grass-finished beef tallow from the heartland, turned into skin-loving goodness by our own hands.

Can I use TryTallow on my face AND body?

You bet! It's versatile enough for head-to-toe use. 

Is it safe for the whole family?

Absolutely. Even safe for babies, but always do a patch test first, especially if you've got sensitive skin or bee allergies (thanks to our honey and beeswax).

What about the smell?

Our triple-filtered tallow keeps things mild. No overpowering "beefy" scent here - just a subtle, natural aroma.

Tell me about your sunblock?

Our all natural sunblock is the natural answer to big suncare. Containing limited ingreidents, while offering sun protection. (Make sure to reapply every couple hours.)

Tell me about your sunblock?

Straight from independent American ranchers. Our cows are living their best lives - grass-fed, grass-finished, non-GMO, and hormone-free. We keep it pure and nutrient-rich with double purification.

Can I use TryTallow with my other skincare products?

For sure. It plays well with others. Use it after serums and before sunscreen in the day, or as your final step at night.

How do I use it?

- Start with damp skin, fresh out of the shower or just cleansed.

- Scoop out a pea-sized amount.

- Warm it up between your fingers. If it's too thick, add a drop of warm water.

- Once it's like soft, melting butter, massage it into your skin.

- Give it a few minutes to absorb. You'll be left with moisturized, glowing skin - not greasy.

What can I use it on?

This stuff is seriously versatile. Here's just a taste of what it can do:

  • Daily face and body moisturizer
  • Anti-aging powerhouse
  • Acne-fighting hero (use after gentle cleansing)
  • Dry skin and chapped lip savior
  • Post-shave soother
  • Foot softener (apply before bed)
  • Burn and irritation relief
  • Potential eczema and psoriasis helper
  • Under-eye wrinkle fighter
  • Rash and chafing remedy

Remember, for best results, always apply to warm, damp skin after showering or washing.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing info@trytallow.com

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@trytallow.com