Straight answers

We start with grass-fed tallow from American family farms, render it slowly three times, test every batch for purity, and pour it by hand in Neptune, New Jersey. No seed oils, no synthetic fragrance, no fillers.

Five ingredients: grass-fed beef tallow, olive oil, raw honey, beeswax and essential oils (frankincense and rose). That's the whole list.

No. Rendering the tallow three times keeps it clean and mild. Our scented balms get a light, natural scent from essential oils.

Not if you use the right amount. Start with a pea-sized scoop, warm it between your fingers and press it in. It absorbs instead of sitting on top of your skin.

Many customers with sensitive skin use it every day. Patch test first, especially if you're allergic to honey or bee products. If you have a skin condition, check with your doctor before adding anything new.

Every batch is made by hand, so small differences in texture and scent are normal. Tallow also firms up in the cold and softens in the heat. A few seconds between your fingers fixes either.

Totally normal, and it doesn't change how the balm works. Tallow is a natural fat, so when a jar warms up and cools down again, like on a hot delivery truck or a cold porch, tiny fat crystals can form. They melt the second they touch your skin. Just warm a scoop between your fingers and press it in. Want the whole jar smooth again? Take the lid off and set the jar in a bowl of hot (not boiling) water until the balm fully melts, then give it a quick stir and put it in the fridge for 20 to 30 minutes. Cooling it fast is what keeps it smooth. Skip the microwave. After that, store it at room temperature, out of direct sun. If something still seems off, email hi@trytallow.com and we'll take a look.

With daily use, a 4oz jar lasts about two months. A little goes a long way.

Start with damp skin, right after a shower or cleansing. Scoop a pea-sized amount, warm it between your fingers until it melts, then massage it in. Give it a few minutes to absorb.

Yes. Use it on your face, hands, elbows, knees, feet, or anywhere that feels dry, tight or rough.

Both work. In the morning, use it after serums and before sunscreen. At night, make it your last step.

Yes. It plays well with most routines. If you're using a prescription product, ask your doctor first.

Most orders ship within 1–3 business days. During restocks and big sales it can take a little longer, and we'll keep you posted.

Orders usually arrive 3–5 business days after they ship. You'll get a tracking number by email as soon as your order leaves our hands.

We charge a flat rate anywhere in the U.S. Orders over $30 currently ship free.

Right now we only ship within the U.S. If you're outside the U.S., email hi@trytallow.com and we'll see what we can work out.

Email hi@trytallow.com as soon as possible with your order number. If it hasn't shipped yet, we'll do our best to update or cancel it.

Once it's with the carrier it's out of our hands, but we're still here to help. Email hi@trytallow.com with your order number and we'll sort it out together.

Yes. You'll find us in more than 450 stores, including Sprouts Farmers Market, Bristol Farms and Lazy Acres.

If you're not happy with your TryTallow product, reach out within 60 days of receiving it. We'll make it right with a refund, an exchange or store credit.

Email hi@trytallow.com with your order number, a quick note on what went wrong, and a photo if there's damage or a quality issue. We usually reply within 1–2 business days.

It depends on the order. If it's your first order and you bought one item, we'll usually refund you in full without asking for it back. For other orders, we'll ask you to send the product back before we refund it.

Refunds go back to your original payment method.

You'll get repeat deliveries on the schedule you pick, and you're charged for each delivery when it ships.

Yes, any time. Use the link in your order confirmation email to manage it, or email hi@trytallow.com and we'll help.

Major credit cards (Visa, Mastercard, American Express), PayPal and Apple Pay.

Yes. Checkout runs on Shopify's secure, encrypted checkout. We never see or store your full card number.

Email hi@trytallow.com. We're around Monday through Friday, 9am to 5pm ET, and usually reply within 1–2 business days.